GENERAL CONDITIONS & RETURN POLICY
The consumer has the right to inform MKnives BV that he renounces the purchase, without payment of a fine and without giving any reason within 14 days from the day following the delivery of the product.
Registered office: Sparrenhof 13, 3071 Erps-Kwerps, Belgium
+32 497 87 95 09
Article 1: General terms and conditions
The electronic web shop of Mknives, a BV with registered office in Erps-Kwerps (Belgium), VAT BE 0748.562.955, offers its customers the opportunity to purchase kitchen knives online.
These General Terms and Conditions ("Terms and Conditions") apply to any order placed by a visitor to this website (“Customer”) at the webshop of Mknives BV (). Placing an order through the webshop of Mknives BV implies that the customer has consulted these Conditions and explicitly accepts the applicability of these Conditions or has created legitimate confidence that he has accepted the validity, to the exclusion of all other conditions. Additional conditions of the customer are excluded, except when they have been accepted in advance, in writing and expressly by Mknives BV.
Article 2: Price
All prices quoted are expressed in EURO, always including VAT and all other obligatory taxes to be borne by the customer. If delivery, reservation or administrative costs are charged, this will be stated separately.
The indication of price only refers to the articles as described verbatim. The accompanying photo is intended for decorative purposes and may contain elements or items that are not included in the price.
Article 3: Offer
Each offer is only open to customers residing in the European Union. The articles are only intended for normal private use.
Despite the fact that the catalog and the website are compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer are not binding for Mknives BV. As far as the correctness and completeness of the information provided, Mknives BV is only bound to an obligation of means. Mknives BV is under no circumstances liable in the event of material errors, typesetting or printing errors.
If you have specific questions about, for example, sizes, color, availability, delivery time or delivery method, please contact our customer service in advance (see article 12).
The offer is always valid while stocks last and can be adjusted or withdrawn by Mknives BV at any time. Mknives BV cannot be held liable for the unavailability of a product.
Article 4: Online purchases
Orders are placed via the 'webshop' page at www.mknives.eu/webshop . After the customer has ordered the desired product (and if applicable the desired quantity of the product), and the customer has clicked on the 'buy now' button, the customer is redirected to the payment page.
The customer can choose between the following payment methods
- via credit card
- via bank card
- via iDeal
- via Alipay
The purchase is made when the customer receives a confirmation email from firstname.lastname@example.org
The items are delivered to the customer's home on the delivery date indicated in the confirmation email.
Mknives BV is entitled to refuse an order (in writing) due to a serious shortcoming of the customer with regard to the order or any other order or agreement in which the customer is involved.
Article 5: Retention of title
The delivered items remain the exclusive property of Mknives BV until full payment has been made by the customer.
However, the risk of loss or damage is transferred to the customer from delivery. The customer undertakes, if necessary, to inform third parties of the retention of title of Mknives BV, for example to anyone who would seize articles that have not yet been fully paid for.
Article 6: Penalties for non-payment
Without prejudice to the exercise of other rights that Mknives BV has, the customer owes interest of 10% per year on the unpaid amount in the event of non-payment or late payment from the date of the default and without notice. In addition, the customer is legally and without notice due a fixed compensation of 10% on the amount concerned, with a minimum of 25 euros per invoice.
Without prejudice to the foregoing, Mknives BV reserves the right to take back items that have not been paid (in full).
Article 7: Delivery
The Delivery of purchased products is provided by 3rd parties (Bpost). A purchase from Mknives BV is delivered to the customer's address for destinations within the European Union within 1 to 8 working days. Mknives BV cannot be held responsible for a later delivery.
Shipping within Belgium is free (0.00 €)
Shipping to the Netherlands and Luxembourg is an additional cost of € 15.00 on top of the purchase price.
Shipping to Germany and France is an additional cost of € 30.00 on top of the purchase price.
Shipping to all other destinations costs 75.00 € on top of the purchase price. Shipping to these destinations takes 1 - 15 days. Mknives BV cannot be held responsible for a later delivery.
Any visible damage and / or qualitative shortcoming of an article or other shortcoming in delivery must be reported immediately.
Article 8: Warranty
a. Legal warranty (only for consumers)
Under the law of September 21, 2004 on the protection of consumers in the sale of consumer goods, the consumer has legal rights. Each item is subject to the legal warranty from the date of purchase by (where applicable, delivery to) the first owner. Any commercial guarantee does not affect these rights.
To invoke the warranty, the customer must be able to present proof of purchase.
For articles purchased online and delivered to the customer's home, the customer must contact Mknives BV customer service in advance, after which the customer must return the article to Mknives BV at his expense.
Any defect must be reported by the consumer within a period of 2 months after it has been established. Afterwards, any right to repair or replacement lapses.
The (commercial and / or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, abnormal or incorrect use, use of the article contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, modifications or changes to the item, rough use, poor maintenance, abnormal or incorrect use.
Nor does it apply to articles with a shorter lifespan, or wear articles.
Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable, delivery, are deemed not to be hidden defects, unless proof to the contrary by the Customer.
The warranty is not transferable.
c. Force of the majority
Mknives BV is not responsible for the non-delivery or delivery of damaged products in case of force majeure.
Mknives BV reserves the right to refuse refunds in case of incorrect use of the purchased product.
Article 9: Right of withdrawal
The provisions of this article only apply to customers who purchase articles online in their capacity as consumers.
The consumer has the right to inform Mknives BV that he renounces the purchase, without payment of a fine and without giving any reason within 14 days from the day following the delivery of the product.
Customers who wish to make use of the right of withdrawal must contact Mknives BV customer service within 14 days from delivery and return the goods to Sparrenhof 13 3071 Erps-Kwerps at their expense within 20 days from delivery of the goods.
Goods with a sales price of 100 Euro or more must be returned to us by courier (DHL, Fedex, etc.).
The customer may not use the products during the withdrawal period. If the returned product is damaged or lost in value in any way, Mknives BV reserves the right to claim compensation for any decrease in value attributable to the customer.
Only items that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.
Unless otherwise agreed, the customer cannot exercise the right of withdrawal for agreements:
1 ° regarding the provision of services, the performance of which, with the consent of the customer, commenced before the end of the withdrawal period;
2 ° regarding the delivery of goods that have been manufactured according to the customer's specifications or that have a clearly personal character or that cannot be returned due to their nature or can quickly deteriorate or become obsolete;
3 ° concerning the delivery of audio and video recordings and computer software of which the seal has been broken by the customer; and
4 ° regarding the delivery of newspapers, magazines and magazines;
If the customer requests an invoice with a VAT number, the applicable return right will lapse.
Article 10: Privacy
The person responsible for the processing, Mknives BV, registered office: Sparrenhof 13 3071 Erps-Kwerps respects the Belgian law of December 8, 1992 with regard to the protection of privacy in the processing of personal data.
The personal data you provide will only be used for the following purposes: the execution of the concluded agreement, the processing of the order, sending newsletters, advertising and / or marketing purposes.
You have a legal right to inspect and, if necessary, correct your personal data. Subject to proof of identity (copy of identity card), you can obtain written notification of your personal data free of charge via a written, dated and signed request to Mknives BV, registered office: Sparrenhof 13 3071 Erps-Kwerps, email@example.com. If necessary, you can also request to correct the data that is incorrect, incomplete or not relevant.
In case of use of data for direct marketing: You can oppose the use of your data for direct marketing free of charge. For this you can always contact Mknives BV, registered office: Sparrenhof 13 3071 Erps-Kwerps, firstname.lastname@example.org
We treat your data as confidential information and will not pass it on, rent or sell it to third parties.
The customer is responsible for keeping his log-in data confidential and for the use of his password. Your password is stored encrypted, so Mknives BV has no access to your password.
Mknives BV keeps online (anonymous) visitor statistics in order to see which pages of the internet site are visited to what extent. If you have any questions about this privacy statement, you can contact us at https://www.mknives.eu/contact .
During a visit to the site 'cookies' can be placed on the hard drive of your computer. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you visit a website. Cookies cannot be used to identify persons, a cookie can only identify a machine.
The Mknives BV webshop uses 'First party cookies' and 'Third party cookies'.
The visitor can choose which cookies may be used.
You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements may not appear correctly, or that you will not be able to use certain applications.
Article 12: Infringement of validity - non-renunciation
If any provision of these Terms is declared invalid, illegal or void, this will in no way affect the validity, legality and applicability of the other provisions.
Failure at any time by [...] to enforce or exercise any right of any of the rights listed in these Terms will never be considered a waiver of such provision and will never affect the validity of affect these rights.
Article 13: Mknives BV Customer Service
The Mknives BV customer service can be reached on telephone number +32 497 87 95 09, by e-mail at or by post at the following address Sparrenhof 13, 3071 Erps-Kwerps.
Article 14: Change of conditions
These Conditions are supplemented by other conditions to which explicit reference is made, and the general terms and conditions of sale of Mknives BV. In the event of a conflict, these Terms and Conditions will prevail.
Mknives BV can always change these Conditions without further notice. Any purchase after the change constitutes acceptance by the customer of these new Terms.
Article 15: Evidence
The customer accepts that electronic communications and backups can serve as evidence.
Article 16: Applicable law - Competent court
Belgian law is applicable, with the exception of the provisions of private international law regarding applicable law and of the Rome-I regulation on international sales contracts for movable property. In the event of any disputes, the courts of the district of Leuven are the exclusive ones.